Messaging commerce.
Your new storefront.Your new storefront.
AI answers product questions from your catalog, takes orders in WhatsApp, sends payment links, and updates customers at every stage — all from one inbox.
Product Enquiry
WhatsApp Storefront
Yes! The Dysen ProAir is in stock:
Dysen ProAir Hair Dryer
Rose Gold · 1 yr warranty
Done! Here's your checkout link — pay securely in one tap:
Built for every retail workflow.
Product Enquiries
Customer asks about a product
Enquiry arrives via WhatsApp — product name, size, colour, availability.
AI checks your catalog
Stock level and pricing pulled from your uploaded catalog. No manual lookup needed.
Availability confirmed
Customer sees stock status, price, and product details instantly in chat.
Purchase link sent
Checkout link from your payment provider delivered in the same thread. One tap to pay.
Order Management
Order placed via WhatsApp
Customer confirms order in chat. Details logged automatically in your CRM.
Payment confirmed
Payment receipt captured. Order moves to fulfilment queue.
Team packs & ships
Your team sees the order in the inbox. Once shipped, they update the tracking number in the CRM.
Tracking auto-sent
The moment the tracking number is updated, customer gets a WhatsApp with the tracking details.
Post-Sale Support
Support request received
Customer messages about a return, exchange, or product issue.
AI checks your return policy
Purchase date, return window, conditions (unworn, with tags) — AI verifies eligibility from the CRM fields automatically.
Resolution offered or routed
Eligible? AI offers the exchange or return. Edge case? Routed to your team with full history.
Customer updated
Refund confirmation or replacement tracking sent via WhatsApp. No back-and-forth.
Every order tracked. Every customer updated.
From checkout to doorstep — customers get WhatsApp updates at every stage without asking.
Order Dashboard
Live updates · 5 active orders
<0m
Average reply time
AI answers product questions instantly
0
Inbox for everything
WhatsApp, ads, website — all in one place
0
Missed enquiries
Every product question gets answered
0/7
Always selling
AI handles enquiries even at 2am
Frequently Asked Questions
Everything you need to know about Raion for retail.
Upload a CSV of your products, variants, pricing, and stock. Update it anytime — the AI picks up the new data within minutes. No engineering work needed and you keep full control of what the AI sees.
Refresh your inventory CSV whenever stock changes — daily, hourly, or after each sale. The AI always references the latest version you uploaded so customers never order something you can't fulfil.
Send payment links from your own processor (Stripe, Billplz, Revenue Monster, or manual bank transfer). Customers click a link in WhatsApp, pay securely, and the order is confirmed — no copy-paste account numbers.
Yes. Each branch has its own inventory and staff routing, but managers see the full picture from one dashboard. Customers are routed to their nearest store based on location or preference.
When your team updates the tracking number in the CRM after shipping, the customer automatically gets a WhatsApp message with the tracking details. Works with any courier — you paste the number, the system sends it.