Question 1

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing provides up to 20% savings compared to monthly billing. You can switch between plans anytime, and annual subscribers often get early access to new features.

Question 2

Do you offer implementation support?

Accepted Answer

Yes! We help you to get set up properly. Our team will guide you through the onboarding process to ensure you're making the most of your chosen plan from day one.

Question 3

What happens to my WhatsApp when I integrate it with Raion?

Accepted Answer

Your WhatsApp remains fully functional! Raion works alongside your existing WhatsApp - you can still use it normally while Raion automatically captures leads, schedules messages, and manages mass messaging in the background.

Question 4

What's the difference between Lead Bank Storage and Received Leads?

Accepted Answer

Lead Bank Storage is your total storage capacity for all leads (including archived ones), while Received Leads are the contacts distributed to you by your team. All plans have unlimited received leads, but storage capacity varies by plan.

Question 5

How smart is the AI Chatbot? Can it handle complex questions?

Accepted Answer

Our AI Chatbot learns from your training and gets smarter over time! It can handle FAQs, qualify leads, and even schedule appointments. Advanced plans include AI Training Support to help you optimize responses for your specific business needs.

Question 6

Can I import my existing customer data from Excel/Google Sheets?

Accepted Answer

Absolutely! All plans include Bulk Data Import. Simply upload your spreadsheet and Raion will organize everything into your custom CRM view. No data entry headaches - just seamless migration.

Question 7

What's the difference between the lead flow types?

Accepted Answer

Distribution (Starter) allows basic lead sharing, Redistribution (Essential) includes flexible reassignment when team members are busy, and Advanced (Advanced plan) offers sophisticated routing rules and conditional logic for complex team structures.

Question 8

I'm currently using other CRM. How easy is it to switch?

Accepted Answer

Switching is painless! Our implementation day includes data migration assistance. Plus, with our Social Integration and Bulk Import features, you can have all your leads and contacts moved over quickly without losing any important information.

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Frequently Asked Questions