Privacy Policy
Last updated: 20 July 2026
Raion AI Sdn Bhd 202401026717 (1572566-M) (“Raion”, “we”, “us”) operates raiontech.io, the Raion Hub platform, and related services. This policy explains what personal data we collect, why we collect it, and the choices you have. We process personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
Data we collect
- Contact details you give us — name, email address, phone number, and company name when you submit a contact form, book a demo, or register for Raion Hub.
- Usage data — pages visited, approximate location, device and browser information, collected through analytics cookies when you browse our website.
- Customer platform data — if your business uses Raion Hub, we process the business data you connect (such as WhatsApp Business conversations and lead records) on your behalf and under your instructions, solely to provide the service.
How we use it
- To respond to enquiries and provide the services you request.
- To operate, maintain, and improve our website and products.
- To send service updates or marketing you have opted into — you can unsubscribe at any time.
- To meet legal and regulatory obligations.
Social media and third-party platforms
We maintain business profiles on platforms including Facebook, Instagram, Threads, LinkedIn, and TikTok, and use platform APIs (such as the Meta Graph API) to publish content to our own pages and to read aggregate engagement statistics for those pages. We do not use these integrations to collect personal data about individual platform users. Any data you share by interacting with our social profiles is also governed by the relevant platform’s own privacy policy.
Sharing
We do not sell personal data. We share data only with service providers that help us run our business (such as hosting, analytics, and messaging infrastructure), under agreements that restrict how they may use it, or where required by law.
Cookies
Our website uses cookies for essential functionality and analytics. You can control cookies through your browser settings; disabling them may affect parts of the site.
Retention and security
We keep personal data only as long as needed for the purposes above or as required by law, and protect it with appropriate technical and organisational measures, including encryption in transit and access controls.
Your rights
Under the PDPA you may request access to, correction of, or deletion of your personal data, and withdraw consent to processing. To exercise these rights, contact us at the address below and we will respond within a reasonable period.
Contact
Raion AI Sdn Bhd — info.raiontechnologies@gmail.com
We may update this policy from time to time; the latest version will always be at this URL with the date above.