Delete your account and your data
You can ask us to permanently delete your Raion account and the data associated with it at any time. Use the form below — no login required — and we will confirm by email when it is done.
Applies to the Raion Hub mobile app (Google Play and the App Store) and hub.raiontech.io. Operated by Raion AI Sdn Bhd 202401026717 (1572566-M).
How to request deletion
- 1
Send us the request
Fill in the form on this page, or email us from the address on your account. You do not need to be logged in, and you do not need the app installed.
- 2
We verify it is you
We reply to the account email address to confirm the request came from the account holder. This protects your account from someone else asking for it to be erased.
- 3
We delete and confirm
Once verified, we delete the data described below within 30 days and email you when it is done. You can cancel any time before that by emailing hello@raiontech.io.
If you are a team member on a company workspace
We delete your user account — your profile, login, and activity. The leads, conversations, and records in the workspace belong to the company that owns it, so they stay with that company. Only the workspace owner can request deletion of the workspace and everything in it.
Not a Raion user, but a business using Raion holds your details?
Ask that business directly — they control their own customer records. If you cannot reach them, email us at hello@raiontech.io and we will pass the request on.
Request account deletion
Submit this form from any device — you don’t need to be logged in. We verify every request by replying to the account email below.
Prefer email? Send your request to hello@raiontech.io from the address on your account — it’s handled exactly the same way.
What gets deleted
- Your profile and login — name, email address, phone number, password credentials, and profile photo.
- Your activity in the app — sessions, device push-notification tokens, in-app notifications, and usage events tied to your user.
- Connected channel access — the access tokens and channel links (WhatsApp Business, Meta, and other connected accounts) authorised by your user.
- Files you uploaded — attachments, images, and documents stored against your user.
- If you own the workspace and close it: the workspace records too — leads and contacts, conversations, notes, tasks, and pipeline history.
Deletion is permanent. We cannot restore an account or its records once the request has been completed.
What we keep, and why
- Billing and tax records — Invoices and payment references are accounting records. Malaysian law requires businesses to keep them for 7 years, so they stay in our accounting system — not in the app — after your account is gone.
- A record of the deletion itself — Your email address, the date of the request, and what was deleted. This is the minimum we need to show the request was honoured if you or a regulator ask later.
- Encrypted backups — Backups roll over on a 90-day cycle, so deleted data can persist in them for up to 90 days after deletion. Backups are never used to bring a deleted account back.
- Anonymised statistics — Aggregate counts (how many messages were sent in a month, for example) that no longer identify you, your team, or your customers.
We keep nothing else. Retained records are never used for marketing and are never sold.
How long it takes
3 business days
We acknowledge your request and start verifying the account email.
30 days
Your account and the data listed above are deleted from our live systems.
90 days
The last encrypted backups containing that data roll over and expire.
Questions about how we handle personal data? Read the Privacy Policy or contact us. We process personal data under the Malaysian Personal Data Protection Act 2010 (PDPA).
Last updated: 6 September 2026