An AI that knows your business.
Trained on your docs, fluent in 100+ languages, running 24/7 — answering questions, booking demos, and escalating to a human only when it should. Auto-fires the right action based on what the customer is actually asking for.
From canned replies to a bot that actually knows.
Stop using a chatbot that answers questions you never asked. Stop having reps copy-paste the same FAQ replies a hundred times a day.
Rule-tree chatbots that hallucinate. Reps re-typing the same FAQ.
- Bot answers from generic GPT, not your docs
- No source citation — you can't trust replies
- If user wanders off-script, bot gives up
- Reps still answer 70% of questions manually
Trained on your docs. Cited on every reply. Hands off when it should.
- Answers from your actual content, not generic GPT
- Confidence + source on every reply
- Intent-based actions: book, escalate, fire CRM updates
- Auto-escalates to a human when uncertain
What's inside AI Chatbot & Workflows.
Six recipes that turn a generic AI into your team's smartest, most patient rep.
Trained on your docs
Drop in PDFs, FAQs, product sheets, policies — the bot ingests everything and answers from your actual knowledge, not generic GPT defaults.
Intent-based actions
AI auto-detects what the customer wants and fires the right next step — pricing → fetch from FAQ, booking → calendar slot, complaint → escalate to a human. Configure once, runs in real time.
Multi-language
100+ languages out of the box — every language the underlying AI model can speak. The bot auto-detects the incoming language and replies natively, so customers never have to switch languages to get help.
Human handoff
When the bot hits a question it can't confidently answer — or the user asks for a human — it routes the chat to your team with full context preserved.
Confidence + sources
Every answer carries a confidence score and a source citation. You see exactly which doc the bot pulled from, so you can verify and fix what's wrong.
Continuous learning
Reps can mark answers as right or wrong; flagged conversations auto-feed back into the training set. The bot gets sharper every week.
0/7
Always-on coverage
No shifts, no holidays, no missed pings
0%+
Auto-handled
Replied without human escalation
0+
Languages
Every language the AI model can speak
0%
Source-cited
Every answer references a doc
Frequently asked questions
The most common questions about how the AI chatbot actually works in practice.
Anything text-based — PDFs (product sheets, policies, brochures), Google Docs, Notion pages, FAQ files, even a list of past customer chats. Drop them in, the bot ingests, and starts answering from your actual content within minutes. You can update, delete, or replace any source anytime.
Three triggers: (1) confidence score drops below your threshold (e.g. <70%), (2) the user explicitly asks for a human, (3) custom triggers you configure (deal value, keyword match, etc.). When escalation fires, the chat hands off to the routing engine with full context — no "what were we talking about?" from the rep.
Typically 92–98% on well-defined intents (pricing, booking, support, escalation). Accuracy depends on how clean your training data is — vague or contradictory docs hurt classification. The dashboard shows you exactly which intents misfire and lets you correct them with one tap.
Yes — 100+ languages out of the box, basically every language the underlying AI model can speak (Bahasa Malaysia, English, Mandarin, Tamil, Korean, Japanese, Arabic, Spanish, French — you name it). The bot detects the incoming language automatically and replies in the same language so customers never have to switch.
Three options, configurable per workspace: (1) say so honestly and offer to escalate ('Let me get a human for you'), (2) ask a clarifying question to narrow scope, (3) capture the question for review and forward to a human. The bot never makes up answers — it'll always tell the user when it's uncertain.