Your best receptionist
runs the waiting list.runs the waiting list.
Auto-respond to patient enquiries, book appointments via WhatsApp, send follow-up care reminders, and reduce no-shows across every practitioner and branch.
WhatsApp Booking
Appointment Flow
Hi, I've been having lower back pain for 2 weeks. Can I see a physio this Saturday morning?
AI-Extracted Fields
Built for every health & wellness workflow.
Appointment Booking
Patient enquires
Message arrives via WhatsApp — asking about availability, treatments, or practitioners.
AI collects symptoms & preferences
Concern, preferred practitioner, date/time preference — captured conversationally in under 60 seconds.
Available slot shown
AI checks the practitioner calendar in real time and presents matching slots.
Booking confirmed + reminder set
Slot locked, confirmation sent instantly. 24h and 1h reminders fire automatically.
Treatment Enquiries
Treatment question asked
Patient asks about a specific treatment, pricing, duration, or suitability via WhatsApp.
AI provides info from knowledge base
Treatment details, pricing, contraindications, and preparation steps — served from your uploaded content.
Recommends consultation
If the treatment needs assessment, AI recommends a consultation and explains what to expect.
Slot booked
Patient confirms interest, AI checks availability, books the consultation, and sends reminders.
Follow-up Care
Treatment completed
Session ends — patient details and treatment notes are saved in the system.
Day 3 check-in sent
Automated WhatsApp message asks how recovery is going and if there are any concerns.
Recovery tips shared
AI sends relevant aftercare instructions, exercises, or dietary advice based on the treatment type.
Next appointment reminded
If a follow-up is due, AI sends a rebooking prompt with available slots — one tap to confirm.
From first message to full recovery.
AI guides every patient through their entire journey — from initial enquiry to post-treatment follow-up.
First Enquiry
WhatsApp message received
Consultation
Appointment confirmed
Treatment
Treatment completed
Follow-up
Recovery monitored
<0m
Average reply time
AI-powered first response in seconds
0%
Less no-shows
Automated reminders at 24h and 1h
0×
More rebookings
Post-treatment follow-up sequences
0
WhatsApp bans
Official Business API — safe to send at scale
Frequently Asked Questions
Everything you need to know about Raion for health and wellness.
Yes. Each branch has its own workspace with separate practitioners, calendars, and AI flows. Group-level dashboards give management visibility across all locations.
Yes. Each practitioner has their own Google Calendar synced into Raion, so the AI checks real-time availability before proposing slots. Patients are routed to the right practitioner automatically based on their needs, and the front desk sees a unified view across everyone.
Most clinics are fully onboarded in under a day. Connect your WhatsApp Business number, import your practitioner schedules, set up your treatment knowledge base — and you're live by end of business.
Yes. The AI detects the patient's language and responds accordingly — English, Bahasa Malaysia, Mandarin, and more. Each practitioner's knowledge base can include multilingual content.
Upload your service menu, treatment descriptions, and pricing into Raion. The AI references them when patients ask, explains procedures accurately, and recommends the right practitioner. Update the knowledge base anytime — changes apply within minutes.