The Lead Journey
The Lead Journey
A New Lead Comes In(1/6)
New message
New message
New message
TikTok
New message
YouTube
New message
New message
Website
New message
Manually checking every app. DMs get lost overnight.
Every channel funnelled into one smart CRM inbox.
First Response(2/6)
Price for the 3-bedroom?
Sarah · 9:47 PM ✓✓
You · 9:23 AM
Hi! Still interested?
She already chose a competitor.
Message arrives at 10pm. You reply at 9am. By then they've messaged 3 competitors.
Price for the 3-bedroom?
Sarah · 9:47:02 PM
Starts from RM580,000. Want to book a viewing?
Viewing booked.
AI replies in seconds from your own price list, brochures, and FAQs — in any language.
Lead Qualification(3/6)
Your template
"Hi! Budget? When viewing? Any area preference?"
× 48 todayCRM · still blank
48× sent · still no picture.
Send the same 3 questions to every new lead, all day. Then update the CRM by hand — still no picture.
AI: What's your budget?
Sarah: "Around RM600k"
Budget: RM500-600kAI: When are you moving?
Sarah: "Within a month"
HotAI: Any area preference?
Sarah: "KL central"
Area: KLAI reads each chat, auto-labels every lead, and stamps them qualified or not — sales sees only the hot ones.
Assignment & Rescue(4/6)
Manager
@Maya you free? Sarah just enquired
Maya
On leave today sorry
Manager
@Alex can take this?
(Alex offline · no reply)
Manager
Guys anyone?? 😩
Sarah · still unassigned
Waiting 25 min · no response from team
Manager chasing · lead sits idle
Manager assigns manually. Agent busy? Lead waits.
✓ Assigned to Ravi · human agent can take over anytime
Round robin picks an on-duty agent. No reply? Auto-rerouted. Any human agent can take over anytime.
Follow-up & Nurture(5/6)
Call Sarah
snoozed 3×
Text Ahmad
snoozed 5×
Follow up Priya
missed
Call Kumar
snoozed 8×
Text David
snoozed 2×
❌ Reminders ignored. Leads gone cold.
"I'll follow up tomorrow" — they never do. Or there's simply too much to keep up with.
Still thinking about the 3-bedroom?
New listing just came up in KL!
Free viewing this weekend?
Yes, actually! 🙌
Sarah
AI follows up next day, books appointments, never forgets.
Close the Deal(6/6)
❌ No one knows what's real. Can't follow up.
Pipeline in spreadsheets. No one knows deal status.
Sarah
RM580k
Ahmad
RM320k
Kumar
RM250k
Mei
RM420k
Raj
RM380k
Tan
RM150k
Full pipeline tracked. Every stage change logged. Dashboard live.
<0m
Average reply time
AI replies in seconds
0%
Leads captured
Every enquiry logged — nothing slips
0
Inbox for everything
Every channel, every lead, one place
0/7
AI always on
Replies, labels, follow-ups never stop
What's inside.
Every feature works together — nothing to bolt on, nothing extra to pay.
