RAION HUBNext Generation Sales Automation

Work & Holiday Mode

Automatic lead routing based on agent availability

Work & Holiday Mode

Automatic lead routing based on availability

Sarah Tan

Senior Agent

Available

9:00 AM - 6:00 PM

Working Hours

5 Active Leads

Current Workload

John Lee

Agent

Holiday Mode

Returns Monday

8:00 AM

Auto-Assigned

3 Leads

How it Works

Smart availability management system that ensures continuous lead coverage: • Real-time agent availability tracking • Automatic lead redistribution during off hours • Holiday and break time scheduling • Time zone aware distribution • Workload balancing during peak times

Always Available

Work-Life Balance

Smart Backup

Key Features

One-click availability status toggle

Automated lead redistribution when agents are unavailable

Smart workload balancing during peak hours

Holiday schedule management

Time zone based routing rules

Break time management

Backup agent assignment system

Custom availability schedules

Success Stories

International Real Estate Agency

Zero missed leads during holidays

24/7 lead coverage achieved

Improved work-life balance for agents

90% faster response times during off-hours

Growing Sales Team

100% lead coverage during breaks

Reduced agent stress levels

Better resource utilization

Improved team satisfaction

Quick Questions

How does the system handle unexpected absences?

The system automatically detects when an agent becomes unavailable and instantly redistributes their leads to available backup agents based on workload and performance metrics.

Can we set different availability schedules for different teams?

Yes, you can create custom schedules for different teams, departments, or time zones. The system will automatically route leads based on these schedules.

How are holidays and planned time off handled?

You can schedule holidays and time off in advance, and the system will automatically adjust lead distribution to ensure continuous coverage while respecting agent schedules.